Refund Policy


Our refund policy is as accommodating as possible.

To be eligible for a refund, your service must not yet be confirmed by us. Once you have received confirmation via an order of service, notice of availability, and scheduling has been completed, your order is subject to a $60 cancellation fee.

Some orders are exempt from being refunded. Orders for service with less than 24 hours notice are not eligible for a refund of your down payment if we have confirmed availability.

To complete your refund, we require your payment to have cleared our bank. This typically is within three business days.

There are certain situations where only partial refunds are granted:

  • Orders cancelled within 3 days of service, which have been confirmed will incur a $60 cancellation fee if cancelled after confirmation being issued.
  • Orders with less than 24 hours notice will not receive a refund of the down payment made.


Once your return is reviewed, we will send you an email to notify you that we have received your refund request. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within three days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Contact your credit card company, it may take some time before your refund is officially posted.

Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales at

Change of Date

We will make all attempts to accommodate your change. Please realize ours is a scheduled service and during peak times, our schedules do not allow changes due to lack of availability.

Need help?

Contact us at sales at for questions related to refunds and returns.

Moving Labor Help Quote

If you need service outside of one of our top 20 cities, don’t worry. We likely can service your area. Call us at 800-394-0177 or complete the basic quote form and we can give you a customized quote based on your location. We generally will respond right away with your quote for our pricing in your zip code during normal business hours. Always within two hours M-F.

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